# Refund Policy

We cover 7 Days Replacement Guarantee for all physical products sold on sundora.com.bd.

Requirement for a valid return:

  • Proof of purchase (order number, invoice, etc)
  • Reason for return has to be valid and return acceptance conditions met (check out below)

Valid conditions and reasons to return an item:

  • Delivery of wrong product
  • Delivery of defective product
  • Delivery of the products with missing parts
  • Incorrect content on website

Return/ Replacement Guarantee may not apply in any of the following conditions:

• Damages due to misuse of product
• Incidental damage due to malfunctioning of product
• Any consumable item which has been used or installed
• Products with tampered or missing serial / UPC numbers
• Any damage / defect which are not covered under the manufacturer’s warranty
• Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.

N.B: Replacement of the product is subject to availability of the same on sundora.com.bd.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sundorabd@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sundorabd@gmail.com and send your item to: House # 4, ROAD # 138, GULSHAN-1
DHAKA 1212, BANGLADESH.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: House # 4, ROAD # 138, GULSHAN-1, DHAKA 1212, BANGLADESH.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.