What are Sundora Beauty's delivery options?

Type of Delivery

Regular:

Area

• Inside Dhaka
• Dhaka Suburb
• Outside Dhaka

Cut Off Time - 1:30 PM (Working days* except Govt. Holidays*)

Delivery Fee

• Inside Dhaka - BDT 60
• Dhaka Suburb - BDT 60
• Outside Dhaka - BDT 150

Payment Method

• Inside Dhaka - Online/ COD
• Dhaka Suburb - Online/ COD
• Outside Dhaka – Online/COD
  

Delivery Time Duration

• Inside Dhaka - 2 to 7 Working Days
• Outside Dhaka - 2 to 7 Working Days
  
  

Express (Next Working Day)

Area

• Inside Dhaka Only

Cut Off Time - 11:00 AM

Delivery Fee

• BDT 250

Payment Method

• Online
  
  

Working days/time:

Sunday to Thursday (10:00 AM to 06:30 PM)

Delivery Information:

For inside Dhaka, the shipping fee is BDT 60 for all goods. Packages start from BDT 150 for shipping Dhaka suburb and outside Dhaka areas.

The delivery charges for the "Next Working Day Delivery" starts from BDT 250 (Inside Dhaka Only)*

Orders over BDT 5000 (VAT excluded) will receive Free Delivery nationwide.

Nationwide Cash On Delivery service is NOT available for orders over BDT 1,00,000 (VAT excluded).

Next Working Day Delivery:

Orders scheduled for “Next Working Day Delivery” will be handled until Thursday at 11:00 AM. The processing of any order placed on Thursday after 11:00 AM will be resumed on Sunday at 9:30 AM.

Exchange Policy:

Exchange request is applicable only if the product delivered is damaged or broken. If you receive any damaged product, contact Sundora Customer Service as early as possible.

After 12 hours of delivery, no return or exchange requests will be accepted.

Contact Sundora Customer Experience Management: +880 1966 444455

Sunday to Thursday (10:00 AM to 06:30 PM)

For more information regarding Exchange & Refunds, please visit: https://sundora.com.bd/customer-service/product-return/

How does the delivery process work?

Once our system processes your order, your products are inspected thoroughly to ensure they are in perfect condition.

After they pass through the final round of quality check, they are packed carefully in protective materials and handed over to our trusted delivery partner.

Our delivery partner then delivers the package to you within the designated delivery time. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

We maintain a ‘closed box delivery’ policy*. Which is crucial to ensure the authenticity of the products, privacy of the customers and product adulteration or modification prevention.

Closed box Delivery Policy: A closed box delivery policy refers to the practice of delivering a product in a sealed or closed box, to protect it from damage or tampering during transportation. The box remains closed until it reaches its final destination. The recipient is allowed to open the box after payment is done.

OTP verified delivery: OTP (One-Time Password) verified delivery refers to a delivery process where a unique one-time code is sent to the recipient's phone number to verify their identity before the delivery is made. The recipient must provide the code to the delivery person while receiving the parcel to confirm that the recipient is the authorized recipient and the parcel has been received by the authorized recipient and can be marked as delivered.

How are items packaged?

We package our products in cardboard boxes with your invoice wrapped along with it. Each individual product is carefully packaged while fragile items are safely secured with bubble wrap.