Notice: Receive FREE shipping to all 64 Districts in Bangladesh (Coverage down to Thana Level). Delivery time may take longer than usual. #Sundora #ExperienceTrueBeauty

# DELIVERY INFORMATION

Covid19 Update:

Notice: > Due to the current circumstances, we are only accepting orders from inside Dhaka, Chittagong, Savar & Gazipur. Delivery time may take longer than usual. We appreciate your understanding & cooperation. #StayHome #StaySafe



We deliver anywhere in Bangladesh through reputed delivery partners!


What are the delivery fees?

Enjoy free delivery for any purchase above or equal to 1000 BDT

For orders below 1 000 BDT, applicable fees will be:

BDT 100 for all deliveries in Dhaka City

BDT 150 for all deliveries outside of Dhaka city

 

What is the Standard Delivery time?


LOCATIONDELIVERY TIMECASH ON DELIVERY
Dhaka Metropolitan Area3 - 4 working daysYES
Dhaka ( Savar, Gazipur, and surrounding area)3 - 5 working daysYES
Chittagong5 - 7 working daysYES


 
Working Days: Sunday to Thursday, except public holidays.

Please note that:

  • Cutoff time is 2 pm:
    - This means that if an order is placed after 2pm on 18/11/2020, it will only be delivered on the 20/11/2020 with next day delivery
  • Friday & Saturday are not considered as a working days, hence all deliveries are postponed to the following day
    - This means that if an order is placed with next day delivery on Thursday before 2 pm, it will be delivered on Sunday.


 

Additional information:

·         Delivery times specified above may vary depending on stock availability and delivery location.

·         Delivery times may vary due to the ongoing Covid-19 pandemic

·         Please check the delivered products & packaging immediately after receiving in presence of delivery staff.

·         In case of damaged packaging/product, wrong quantity of products that you originally ordered online, wrong products/product variants delivered; please check the delivery package and inform the delivery person immediately to return the products. You are also recommended to call us at our customer service number: 01966444455. Kindly mention your name and order ID during the call so that we can resolved the issue swiftly.

·         Any damaged return/replacement claim after delivery person leaves will not be accepted.

·         If you want the product to be gift wrapped, kindly mention it in the order comment section when you place the order online. This may cause delay in dispatching your order.

·         If you have made online payments for your products through bKash/ Debit/Credit Card/ Nagad/ Rocket but did not receive any confirmation email / confirmation call from our customer service number: 01966444455 or send us email to: [email protected]

·         After placing your order if the cash was deducted from your bKash/ Debit/Credit Card/ Nagad/ Rocket account but order didn’t get placed under your profile order history on our website, kindly contact us at our customer service number: 01966444455. Kindly mention your name and order ID during the call. You can also email us at our support email: [email protected]