# Terms & Conditions
By using the Site, you hereby accept these terms and conditions. This User Agreement is deemed effective upon your use of the Site which signifies your acceptance of these terms. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site. This Site is owned and operated by BESTINBRANDS PRIVATE LTD. We are registered in Bangladesh Shahid Tajuddin Ahmed Sharoni (4th Floor), Mohakhali, Dhaka-1212.
The Site reserves the right to change, modify, add, or remove portions of these Terms and Conditions at any time without any prior notification. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions regularly for updates. Your continued use of the Site following the posting of changes to Terms and Conditions of use constitutes your acceptance of those changes.
Condition of use
To access certain services offered by the platform, we may require that you create an account with us or provide personal information to complete the creation of an account. We may at any time in our sole and absolute discretion, invalidate the username and/or password without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by, caused by, arising out of, in connection with or by reason of such request or invalidation.
You are responsible for maintaining the confidentiality of your user identification, password, account details and related private information. You agree to accept this responsibility and ensure your account and its related details are maintained securely at all times and all necessary steps are taken to prevent misuse of your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. You agree and acknowledge that any use of the Site and related services offered and/or any access to private information, data or communications using your account and password shall be deemed to be either performed by you or authorized by you as the case may be. You agree to be bound by any access of the Site and/or use of any services offered by the Site (whether such access or use are authorized by you or not). You agree that we shall be entitled (but not obliged) to act upon, rely on or hold you solely responsible and liable in respect thereof as if the same were carried out or transmitted by you. You further agree and acknowledge that you shall be bound by and agree to fully indemnify us against any and all losses arising from the use of or access to the Site through your account.
Please ensure that the details you provide us with are correct and complete at all times. You are obligated to update details about your account in real time by accessing your account online. For pieces of information you are not able to update by accessing Your Account on the Site, you must inform us via our customer service communication channels to assist you with these changes. We reserve the right to refuse access to the Site, terminate accounts, remove or edit content at any time without prior notice to you. We may at any time in our sole and absolute discretion, request that you update your Personal Data or forthwith invalidate the account or related details without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by or caused by you or arising out of or in connection with or by reason of such request or invalidation. You hereby agree to change your password from time to time and to keep your account secure and also shall be responsible for the confidentiality of your account and liable for any disclosure or use (whether such use is authorised or not) of the username and/or password.
Please review our Privacy Agreement, which also governs your visit to the Site. The personal information / data provided to us by you or your use of the Site will be treated as strictly confidential, in accordance with the Privacy Agreement and applicable laws and regulations. If you object to your information being transferred or used in the manner specified in the Privacy Agreement, please do not use the Site.
Platform for communication
You agree, understand and acknowledge that the Site is an online platform that enables you to purchase products listed at the price indicated therein at any time from any location using a payment method of your choice.
Continued availability of the website
We will do our utmost to ensure that access to the Site is consistently available and is uninterrupted and error-free. However, due to the nature of the Internet and the nature of the Site, this cannot be guaranteed. Additionally, your access to the Site may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.
Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions without any notice or legal course applicable to us in this regard.
In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of BestinBrands. Private Ltd in operating the Site, your sole and exclusive remedy is to discontinue using the Site.
For online payments, the refund process could take 8 to 12 workdays depending on the payment method involved.
Please check the product/s while receiving it; in front of the delivery person. Claiming damaged product/s after receiving will not be accepted.
Any product which has been used or if the product's cellophane/packaging has been opened - then it can not be REFUNDED or REPLACED afterwards. Unless it's faulty or broken inside.
- Delivery times specified above may vary depending on stock availability and delivery location.
- Delivery times may vary due to the ongoing Covid-19 pandemic
- Please check the delivered products & packaging immediately after receiving in presence of delivery staff.
- In case of damaged packaging/product, wrong quantity of products that you originally ordered online, wrong products/product variants delivered; please check the delivery package and inform the delivery person immediately to return the products. You are also recommended to call us at our customer service number: 01966444455. Kindly mention your name and order ID during the call so that we can resolved the issue swiftly.
- Any damaged return/replacement claim after delivery person leaves will not be accepted.
- If you want the product to be gift wrapped, kindly mention it in the order comment section when you place the order online. This may cause delay in dispatching your order.
- If you have made online payments for your products through bKash/ Debit/Credit Card/ Rocket but did not receive any confirmation email / confirmation call from our customer service number: 01966444455 or send us email to: [email protected]
After placing your order if the cash was deducted from your bKash/ Debit/Credit Card/ Nagad/ Rocket account
but order didn’t get placed under your profile order history on our website, kindly contact us at our customer service number: 01966444455.
Kindly mention your name and order ID during the call. You can also email us at our support email:
REGISTER NOW & ENJOY 15% OFF - OFFER TERMS AND CONDITIONS
1. Register your new account today and enjoy flat 15% discount on selected items* ( Except BRONX, Truefitt & Hill, and Soema)
2. The offer is valid while stocks last.
3. Delivery times may vary due to the ongoing Covid-19 pandemic.
4. Please check the delivered products & packaging immediately after receiving in presence of delivery staff. Any damaged return/replacement claim after the delivery person leaves will not be accepted.
5. This 15% discount offer is not cumulable with any other offers/coupons or discounts.
6. SUNDORA holds all the rights to make changes to the offer campaign without any prior notice.