You can shop a wide selection of 100% authentic fragrances, skincare, makeup, candles, and lifestyle products from world-renowned and niche brands both online and in our physical stores.

Yes, we sell only authentic products from official brands and authorized distributors, so you can shop with confidence. 

You can place an order online directly through our website. Just browse products, add them to your cart, and checkout using your preferred payment method. 

We accept multiple payment options including:

• Cash on Delivery (COD)
• Online payment via credit/debit cards
• Mobile wallet payments (e.g., bKash)

These options may vary by order amount. 

Yes! We deliver across Bangladesh. Shipping charges and delivery times may vary by location. You can view detailed delivery info on our Delivery Information page.

Delivery times depend on your area and shipping method you select which typically a few days within Dhaka and longer outside the capital. Check the Delivery Information page for specifics. 

You can request cancellation or order modification before it’s shipped. Contact our customer care team as soon as possible for assistance.

We offer easy returns and refunds during non-promotional period. Please check Return & Refund Policy for specifics. Refunds are processed back to your original payment method, usually within 7–10 days.

Free delivery may be available for orders that meet our minimum purchase threshold (Over 5000 BDT after discount, before VAT) or during special promotions. Check current delivery offers at checkout. 

You can reach us via the email, or phone listed on the site. We’re happy to help with questions about products, orders, delivery, and returns.

Yes! You can visit any Sundora store located across Dhaka (Banani, Gulshan, Dhanmondi, and others). Store details are listed on the Our Stores page. 

Once your order is shipped, you will receive tracking details via email/SMS so you can follow its progress until delivery.

Yes! We run seasonal campaigns like Shopfest (with up to 70% off), Eid and Valentine’s promotions, and Anniversary specials both online and in-store.

📍 Jamuna Future Park
Shop No: GB-009, Ground Floor, Zone B
Hours: Thu–Sat: 11:00 AM–10:00 PM
Sun–Tue: 11:00 AM–9:00 PM
Closed on Wednesday

📍 Delvista
Road #12, Flat #3, House #44
Banani, Dhaka 1213

📍 Ventura Agnibeen
Ground Floor, House #38, Road #12
Banani, Dhaka 1213

📍 Sundora Beauty – Gulshan Avenue
108 Gulshan Avenue, Gulshan 2
Dhaka 1212

📍 Green City Square
Ground Floor & Semi-Basement
750 Satmasjid Road, Dhanmondi, Dhaka 1209
Hours: Open every day, 10:00 AM – 9:30 PM

You can share your queries on Facebook, Instagram, WhatsApp,

Email us at: support@sundora.com

Call us at: +880 1966 444455 (from 9:30 AM to 6:30 PM)

*Except FRIDAY & Govt. Holiday/s*

A closed box delivery policy refers to the practice of delivering a product in a sealed or closed box, to protect it from damage or tampering during transportation. The box remains closed until it reaches its final destination. The recipient is allowed to open the box after payment is done.

“Short Shelf Life” refers to products that have a limited remaining period before expiry — typically six months or less. These items are still fresh, safe, and perform beautifully when used within this timeframe and stored correctly.

Absolutely. Every short shelf-life item at Sundora is authentic, safe, and meets brand storage standards. You can enjoy them confidently up until their stated expiry date.

We offer exclusive savings on short shelf-life products so you can experience luxury beauty at a more accessible price. This initiative also supports our commitment to sustainability and mindful consumption, helping reduce product waste.

As these items are clearly labeled and specially priced, they are non-returnable and non-exchangeable, except in the rare case of damage or manufacturing defect.

Not at all. The texture, color, fragrance, and performance remain exactly as intended by the brand — provided the product is used before expiry and stored away from heat, sunlight, and humidity.

These products are perfect for:
1. Beauty enthusiasts, who, use their skincare or makeup regularly.
2. Professional makeup artists and beauty experts.
3. Shoppers, who, love discovering premium brands at a great value.
4. Customers looking to try something new without committing to the full price.

Yes. Every short shelf-life product is brand new, sealed, and presented in its original packaging — never opened or tampered with.

Without question. All Sundora products — including short shelf-life items — are 100% authentic and sourced from authorized distributors or directly from the brands themselves. We maintain the highest standards of quality and authenticity.
✅ Safety: “Each product is authentic and safe to use until the expiry date.”
✅ Value: “Enjoy your favorite luxury brands at an exclusive price.”
✅ Sustainability: “Your purchase supports responsible beauty and reduces waste.”