Eligibility for Refund:

• If Online Payment is made for items which are out of stock.
• If the received product is found damaged*.

*The recipient must check the product in front of the delivery person after receiving the product.

Refund policy:

• Refund will be credited in the original form of payment within 7 to 10 days of the purchase date.
• For returned items, the refund will be processed once the item is delivered back to the vendor and found damaged after proper assessment.
• To learn how to return an item, please read our Return Policy.
• Original shipping charges are non-refundable.
• Change of Mind is not applicable for refund.
• Sandora follows the “Closed-box Delivery Policy”, which means the payment must be done beforehand to receive the parcel from the delivery person. After receiving the payment, the delivery person will wait for you to check the product. You must check the product in presence of the delivery person to raise any complaints. Please read our “Delivery Policy” to learn more.
  

Call Sundora Customer Experience Team: +8801966444455 (From Sunday to Thursday, from 9:30 AM to 6:30 PM)

Or email us at: support@sundora.com.bd

Eligibility for Return & Exchange:

• If you receive physically damaged product.
• If the quantity of items you receive is different from what you originally ordered.
• If the variant of product/products you receive is different from what you originally ordered.

*The recipient must check the product in front of the delivery person.

Upon finding that the product is eligible for return, please contact Sundora Customer Experience.

Call Sundora Customer Experience Team: +8801966444455 (Sunday to Friday, 9:30 AM to 6:30 PM)

Or email Us: support@sundora.com.bd

Returns will not be accepted under the following conditions:

• Product is damaged due to misuse/overuse.
• Invoice of the Order is lost.
• Returned without original packaging including, price tags, labels, original packing, Gift with purchase, and other accessories or if original packaging is damaged.
• Serial Number has been tampered.
• Product is used or altered.
• Change of Mind is not applicable for return & exchange.

Cancellation before shipment of your online order.

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on support@sundora.com.bd or call us on

+8801966444455 (Sunday to Thursday, 9:30 AM to 6:30 PM)

Please note that certain products identify as non-returnable and are not eligible for return. For more information view the complete list of non-returnable items.

Accessories: (Mask)

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a return request will be issued based on Sundora's assessment.

Note: We do not accept returns for any used items. For masks, you may raise a return request immediately by communicating with Sundora Customer Experience. If the packaging is opened or tried on, the on-spot return service will not be applicable.

Please be sure about the size of your mask before purchasing.

Makeup, Skincare, Fragrances:

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a return request will be issued based on Sundora's assessment.

Note: Items must be returned with the original form of packaging. Used or opened items will not be applicable for return.

Candle & Home:
Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a return request will be issued based on Sundora's assessment.

Note: Candle & Home products can only be returned in case of physical damage. Must check the product in front of the delivery person to ensure the condition. No claims regarding physical damage or wrong product will be accepted after the delivery person leaves.

Please be sure about the size of the candles before purchasing.

Niche Products are not refundable.

During the Campaign Sale period, please note that all purchases are final.
Once an order has been placed, it cannot be returned or exchanged.
We kindly ask for your understanding, as this policy ensures smooth operations during our high-demand sale event.

Thank you for celebrating with us and for your continued trust in Sundora.

Please visit the FAQ page to know about products with Short Shelf Life.